《Limited 5%》Maxi Tote - Black / cowhide Aperto

All REN products are carefully crafted by skilled artisans.

The country of manufacture varies depending on the material. Rather than limiting production to one place, we choose locations that best suit each material and technique, working with skilled partners in each region. This approach allows us to bring out the natural qualities of the materials. Currently, our products are made in Japan, Bali, and India.

As part of our approach, we believe leather can be used more freely in everyday life without excessive care.
Simple maintenance, such as wiping the surface, is usually sufficient. If you choose to use leather care products such as creams or waterproof sprays, we recommend testing them on a less visible area first.

At REN, we value the natural texture and individuality of leather. Rather than covering scratches, wrinkles, and variations in color with surface coatings, we embrace these characteristics as part of the material's unique beauty. As a result, each product may have its own natural marks and variations. Please note that we do not accept returns or exchanges based solely on these natural characteristics.

Most of the leather used by REN has no protective surface coating. Friction or exposure to water, rain, or perspiration may cause the color to fade or transfer to clothing and other items. Please take particular care when wearing light-colored clothing or when the bag becomes wet, as dye may also transfer to items inside the bag.

Natural leather tends to absorb moisture and oils. Water stains may become less noticeable as the leather dries, but stains from coffee, sauces, or other oily substances may remain. As many REN products are made without protective surface coatings, marks and stains may become more noticeable with use.

We do offer repair services. However, please note that customers are responsible for both round-trip shipping costs, which may result in higher overall expenses.
For this reason, we recommend consulting a local leather repair specialist near you.
If you would still prefer to have your item repaired by REN, we will be happy to provide a quotation.
Please send us an email with the product name, details of the repair, and photos of the item.

Repair Service Email:
ren.repair@busdemshut.com

You can find the dimensions and weight of each bag on its product page. We also recommend checking the photos of the bag being worn to get a better idea of its size and proportions. If you need further assistance, please feel free to contact us.

No password is required to sign in. Simply enter your email address, and a verification code will be sent to your inbox. Please enter the verification code to access your account.

After signing in to your account, you can view your order history from your account page.

Please check your spam or junk mail folder.
We also recommend adding (info@ren-webshop.com) to your safe sender list to ensure that our emails can be received.
If you still do not receive the email after a few minutes, please feel free to contact us.

Most of our products are produced regularly. As production is carried out in small batches, restocks may take some time. You can sign up for restock notifications on the product page to be informed when the item becomes available again.

Yes, you can order pre-order items together with in-stock items. Please note that all items in the same order will be shipped together once the pre-order items become available. If you would like to receive in-stock items earlier, please place separate orders.

Payment for pre-order items is processed at the time of purchase, not when the item is shipped. Please note that the estimated shipping date is indicated on each product page and may be subject to change depending on production schedules.

Pre-orders cannot be canceled once the order has been placed. Please review the product details and estimated shipping date carefully before completing your purchase.

You can enter your coupon code at checkout. Once applied, the discount will be reflected in your order total before payment.

Yes, we offer gift wrapping as an optional paid service. Please add the gift wrapping item from its product page to your cart along with your order.

An order confirmation email is automatically sent to your registered email address after your order is placed. If you haven't received it, please check your spam or junk mail folder. Also, make sure that your email address was entered correctly. If you still cannot find the email, please contact us at info@ren-webshop.com so we can confirm your order.

For security reasons, additional verification may be required after placing an order. If you receive an authentication request by email or SMS, please follow the instructions to complete the verification process. If verification cannot be completed, your order may be canceled. If you are unsure about the message, please contact us before proceeding.

Orders can be cancelled prior to shipment. Please contact us. Please note that we cannot accept cancellations or returns after shipment. For details, please see "Returns and Exchanges" in the User's Guide.

You may change your order before it is shipped. Please contact us at.
contact：info@ren-webshop.com

If you need to change your shipping address, please contact us as soon as possible at info@ren-webshop.com with your order number and the correct address. We will do our best to accommodate your request before shipment. Please note that address changes may not be possible once your order has been shipped.

An order invoice with pricing details is included in the package. If you prefer not to include it, please leave a note on the cart page before proceeding to checkout.

Shipping is currently available to selected countries, including the United States, Canada, the United Kingdom, South Korea, Singapore, Taiwan, Hong Kong, and Australia.
Available countries are shown at checkout.
If your country is not listed, please feel free to contact us and we will assist you individually.

We usually ship within 5 business days. During busy periods, it may take longer.
Delivery typically takes 2–4 days after shipment, depending on the destination.

Please note that shipping carriers cannot be specified.
All orders are shipped via DHL Express.

Duties and taxes are calculated at checkout and included in your final total.
No additional fees will be charged upon delivery.
For orders shipped to the United Kingdom, duties and taxes are not included and may be charged upon delivery.

Shipping rates vary depending on the destination.
Please see Shipping for details.

Delivery may be delayed due to weather conditions, customs clearance, or other unforeseen circumstances. Please check the status of your shipment using the DHL tracking number provided in your shipping confirmation email. If you have any concerns about your delivery or need further assistance, please contact us at info@ren-webshop.com.

Yes, product prices are displayed in your local currency where supported. The currency is automatically selected based on your location. Please check the currency and final order total at checkout before completing your purchase.

Credit cards (Visa, Mastercard, American Express, and JCB), Shop Pay, Apple Pay, Google Pay, PayPal, Alipay, and WeChat Pay.
Available payment methods may vary depending on your country or region, device, and checkout environment.

If your payment fails, please check your order history to make sure the order has not been placed before trying again. Payment errors may occur if your billing address or postal code does not match the information registered with your card issuer. If the problem persists, please contact your card issuer or try another payment method.

We accept returns of unused items within 30 days of the order date. Please note that exchanges are not available.

For more information about return conditions and procedures, please refer to our [Returns Policy].

If you are returning an item for personal reasons, you are responsible for the return shipping costs. If the item is defective or incorrect, REN will cover the return shipping costs.

Please note that the original shipping fees, duties, and taxes are non-refundable for returns made for personal reasons. For more information, please refer to our [Returns Policy].

We apologize if you have received a defective item. Please contact us at info@ren-webshop.com with your order number, a description of the issue, and photos of the item. We will review the details and arrange an appropriate solution, such as a replacement or refund. Return shipping costs for defective items will be covered by REN.

Orders can be canceled before shipment. If you wish to cancel your order, please contact us as soon as possible.
Once an order has been shipped, it cannot be canceled. Please refer to our [Returns Policy] for information about returns.
Please note that pre-orders cannot be canceled after the order has been placed.

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Our website uses SSL/TLS encryption to protect your information during transmission. Payments, including credit card transactions, are processed through secure payment systems.
We handle your personal information with care and continuously work to maintain a safe and reliable shopping environment.