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Shipping & Delivery

Shipping and Taxes

  • ▶︎Available Countries.
    All of Asia (Zone 1, 2),Oceania/Mexico/Middle East/Europe (Zone 3)
    United States/Canada (Zone 4)

    ▶Transportation Expenses
    Zone 1–3:
    Orders will be shipped via EMS.
    Shipping rates are determined by the destination country and the total weight of the package.
    Please refer to the “Shipping Rates by Region” below.


    Zone 4:
    Orders will be shipped via DHL.
    A flat rate applies for packages up to 1.5 kg.


    ・Each order is limited to 1.5 kg in total weight.
    ・If your total order exceeds 1.5 kg, please place separate orders accordingly.
    ・For inquiries regarding delivery after shipment, please contact the respective courier directly.


    ▶︎Taxes
    Orders may be subject to customs duties and consumption taxes based on the laws of each country, as well as customs clearance fees charged by the postal operator of the destination country. Payment of customs duties and other charges incurred after shipment is the responsibility of the recipient.

Shipping Rates by Region

EMS

Zone Delivery to* Weight Shipping Fee
Zone 1
Asia
China,Korea, Taiwan ~ 0.5kg ¥1,900 JPY
0.51kg ~ 1.0kg ¥2,500 JPY
1.01kg ~ 1.5kg ¥3,100 JPY
Zone 2
Asia(excluding China, Korea and Taiwan)
India, Indonesia, Cambodia, Singapore, Sri Lanka, Thailand, Nepal, Pakistan, Bangladesh, Philippines, Bhutan, Brunei, Vietnam, Hong Kong, Macao, Malaysia, Myanmar, Maldives, Mongolia, Laos ~ 0.5kg ¥2,650 JPY
0.51kg ~ 1.0kg ¥3,500 JPY
1.01kg ~ 1.5kg ¥4,200 JPY
Zone 3
Oceania, Mexico, Middle East, Europe
Australia, Austria,Azerbaijan, Belarus, Belgium, Bulgaria, Canada, Cook Islands, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Fiji, Finland, France, Germany, Greece, Guernsey, Hungary, Iceland, Ireland, Israel, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Mexico, Monaco, Netherlands, New Caledonia, New Zealand, Norway, Papua New Guinea, Poland, Portugal, Romania, Russia, Saint Pierre and Miquelon, San Marino, Slovakia, Slovenia, Solomon Islands, Spain, Sweden, Switzerland, Ukraine, United Arab Emirates, United Kingdom ~ 0.5kg ¥3,900 JPY
0.51kg ~ 1.0kg ¥5,000 JPY
1.01kg ~ 1.5kg ¥6,150 JPY

DHL

Zone 4
U.S, Canada
United States of America, Canada ~ 1.5kg ¥9,000 JPY

▶About date and time specification
Cannot be specified

・Please provide your shipping address and name in English.
・Once we confirm the verification of your order, it will be shipped within 5 business days. During busy periods, processing may take a bit longer. Delivery times vary depending on the destination, but it typically takes about 2-4 days after shipment.
・We do not accept changes in shipping address, contents, or cancellation of orders after the product has been shipped.
・Only one shipping address can be used per order.
・Delays may occur due to delivery areas, traffic, weather, social conditions, etc. If a package is returned due to the customer's circumstances, such as long-term absence or refusal to receive, the customer will be responsible for the return shipping costs and the resending fees.
In the event that a package is returned due to refusal of receipt or other customer-related reasons, the shipping fees incurred will be deducted from the total refund amount.

Collonil / Delicate Cream

In addition to moisturizing the leather surface, it also helps remove light surface dirt. When the entire bag starts to look slightly dirty, or when you notice dryness on the surface, apply a small amount of Delicate Cream to a soft white cotton cloth and gently work it into the area of concern or across the entire surface.

Please note that applying the cream to brand new bags or wallets may leave marks that resemble stains.


Applicable Materials

 

Material
PIGSKIN
HALLIE / TOILE *Note: Not suitable for matte black leather.

GOATSKIN
BARE / STILL / GOATMESH

COWSKIN
SOLUM / VALENCIA / BABY BUFFALO / BUFFALO MESH / BUBBLE CALF /PHILIP / EN

SHEEPSKIN
SHEEP MESH


Materials Not Suitable for This Product
Do not use on suede or other brushed materials.

PIGSKIN・SMOKE / PIGSKIN・LINING SUEDE
Fabric products

How to Use

 

 

Once a stain or mark has set, it cannot be completely removed with personal care. However, prompt attention may help reduce its visibility.

When the surface of the leather starts to look slightly dirty, we recommend using a delicate cream. Apply a very small amount to a soft white cotton cloth and gently work it into the areas of concern.

While this product also provides nourishment, its primary purpose is cleaning. For optimal care, we recommend using it in combination with a conditioning cream.

 


 

Our Philosophy on Care

Many leather brands recommend regular care to keep products in pristine condition, encouraging careful, deliberate use. At REN, however, we don’t view scratches or marks that appear through use as something negative. Just as each person is unique and valuable, so too is every piece of natural leather—bearing its own character and variation. Scratches and color irregularities are proof of the material’s authenticity, and rather than hiding them with coatings, we choose to preserve and celebrate the natural texture as it is. That’s why we believe care is entirely up to the individual. If you feel that the marks and character gained over time make the piece even more personal and cherished, then there’s no need to apply any care products at all. If, on the other hand, you’d like to keep the leather looking as close as possible to its original condition, leather care creams are available. They help blend surface dirt, relieve dryness and fading, and restore moisture and luster to the leather. Because leather is protein-based, it is sensitive to humidity and can be prone to mold. It may also develop water stains if exposed to rain. In such cases, applying a waterproof spray can help—it not only repels water but also protects the surface from dirt, preserving the texture for longer.




Volume
100ml


Country of Origin
Germany

Please Note

Please note that applying the cream to brand new bags or wallets may leave marks that resemble stains.

Additionally, stains may not be completely removable.
Please be aware that the dye on the leather may come off during cleaning. We recommend testing the product on an inconspicuous area, such as the bottom of the bag or an inside pocket, before applying it more broadly.

Do not use on suede or other brushed materials.


 

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