RETURNS

Returns, Exchanges, and Cancellations

Cancellation Policy

Cancellation is possible before the product is shipped.
Please contact us at (contact: info@ren-webshop.com)within 24 hours of placing your order.

Please be sure to include the following information in your inquiry form
【topic】Order Cancellation Request
【body of an email】Order code, product name/material name, color, and detailed information
Example）1234、Lunch bag S/PIG SKIN・HALLIE、black 、Order Cancellation Request

Return Policy

Please note that we do not accept returns or exchanges for any reason attributable to the customer.
※Scratches and uneven color are not eligible for return as they are inherent to the leather.

▶For returns or exchanges due to our defects
In case there is a possibility of wrong product or initial defect, please contact us at (contact: info@ren-webshop.com). We will respond as soon as possible.
If the product is determined to be defective, the return shipping costs will be borne by us and, in principle, the product will be exchanged for the same product (if the product cannot be exchanged for a good one, we will refund your money).