Legal notice
Distributor：
REN GLOBAL WEBSHOP
Representative responsible person：
Dai Yanagimoto
Location：
BUSDEMSHUT Co. Ltd., 111-0051, Tokyo-to Taito-ku 4-13-4 Kuramae, Japan
Phone：
+81368093558
Mail Adress：
info@ren-webshop.com
Products Handled :
We handle leather bags, fashion accessories, and everyday lifestyle goods.
Fees Other Than the Product Price：
Shipping and Taxes
Duties and taxes are not included in the product price. They are automatically calculated at checkout and included in your final total. No additional fees will be charged upon delivery.
Shipping Fee List
| Country | Shipping Fee | Free Shipping |
|---|---|---|
| Singapore | SGD 30 | Free on orders over SGD 350 |
| Taiwan | TWD 700 | Free on orders over TWD 9000 |
| Hong Kong | HKD 100 | Free on orders over HKD 2000 |
| South Korea | KRW 30,000 | Free on orders over KRW 400,000 |
| Australia | AUD 40 | Free on orders over AUD 450 |
| United States | USD 55 | - |
| Canada | CAD 75 | - |
| United Kingdom | GBP 25 | Free on orders over GBP 350 |
| Other Countries | Shipping quote on request | |
Payment Methods：
Payment can be made by credit card or PayPal.
Payment Deadline :
Payment will be processed at the time of purchase. The actual billing date may vary depending on your credit card company’s closing date.
Delivery Timeframe：
Orders are usually shipped within 5 business days from the order date.
However, during busy periods, dispatch may take an additional 2–3 business days. We appreciate your understanding.
Delivery Method：
Products will be delivered via DHL.
Returns, Defective Items, and Order Cancellations：
Cancellation is possible before the product is shipped.
Please contact us at (contact: info@ren-webshop.com)within 24 hours of placing your order.
Please be sure to include the following information in your inquiry form
【topic】Order Cancellation Request
【body of an email】Order code, product name/material name, color, and detailed information
Example）1234、Lunch bag S/PIG SKIN・HALLIE、black 、Order Cancellation Request
[Return Conditions]
・Returns are accepted only for unused items within 30 days from the order date.
・Items must be repackaged in their original packaging (including packing materials, wrapping, and accessories).
If you wish to return an item, please contact us in advance at (info@ren-webshop.com). We will provide you with instructions on how to proceed with the return. Returns sent without prior notice will not be accepted, so please be sure to reach out to us first.
[Important Notes]
・The return shipping cost will be the customer's responsibility.
・Refunds will be issued for the product price only. Shipping fees and handling charges from the original order are non-refundable.
・Scratches and color variations are natural characteristics of genuine leather and do not qualify as defects.
・Returns without prior notice or those exceeding 30 days from the order date will not be accepted under any circumstances.
▶For Returns or Exchanges Due to Our Errors
In case there is a possibility of incorrect delivery or initial defect, please contact us at (info@ren-webshop.com). We will respond as soon as possible. If the product is determined to be defective, the return shipping costs will be borne by us, and, in principle, the product will be exchanged for the same item. If an exchange is not feasible, we will issue a refund.